This Privacy Policy explains how Proton Asset Recovery ("we", "us", "our") collects, uses, discloses, and safeguards information about you when you visit our website, request a confidential consultation, or engage our investigation and recovery services.
1. Information we collect
- Contact details you provide voluntarily — name, email, phone, jurisdiction, and the matter you are enquiring about.
- Case information including documents, screenshots, transaction references, wallet addresses, and other materials you upload in support of an enquiry.
- Technical data such as IP address, browser type, device information, pages viewed, and approximate location, collected through standard server logs and cookies.
- Correspondence with our team relating to your matter.
2. How we use information
- To assess and respond to your enquiry and provide the services you request.
- To conduct conflict checks, identity verification, and due diligence required by law.
- To coordinate with vetted counsel, forensic specialists, and intelligence partners where appropriate to your matter.
- To meet legal, regulatory, and reporting obligations including anti-money-laundering and sanctions screening.
- To improve our website, services, and client communications.
3. Lawful basis
We process personal data on the basis of your consent, the performance of a contract or engagement, our legitimate interests in operating a professional services practice, and compliance with legal obligations.
4. Sharing of information
We do not sell personal information. We may share information with: (a) regulated counsel, forensic professionals, and partners engaged on your matter; (b) law-enforcement, courts, or regulators where legally required or where doing so supports lawful recovery; (c) service providers that host our infrastructure under written confidentiality and data-protection terms.
5. International transfers
Our matters frequently span multiple jurisdictions. Where information is transferred outside your country of residence we rely on appropriate safeguards including standard contractual clauses or equivalent mechanisms.
6. Retention
We retain enquiry and case information for the period necessary to deliver our services and to meet legal, regulatory, professional-indemnity, and record-keeping requirements. Records relating to recovery matters are typically retained for at least seven years from closure.
7. Security
Consultation uploads are stored in a private, access-controlled bucket and are visible only to authorised members of our team. We apply technical and organisational measures including encryption in transit, access controls, audit logging, and least-privilege administration. No system is perfectly secure; you submit information at your own risk.
8. Your rights
Subject to applicable law you may request access, correction, deletion, restriction, portability, or objection in respect of your personal data, and you may withdraw consent at any time. Contact us using the details below to exercise any right. You may also lodge a complaint with your local data-protection authority.
9. Cookies
See our Cookie Policy for details on the cookies and similar technologies we use.
10. Children
Our services are not directed to children under 16 and we do not knowingly collect personal information from children.
11. Changes
We may update this Policy from time to time. Material changes will be highlighted on this page.
12. Contact
Questions about privacy may be sent through our confidential consultation form.